Shamrock Software GmbH takes the protection of personal data very seriously. We want you to know when we store which data and how we use it. As a company under private law, we are subject to the provisions of the Federal Data Protection Act (BDSG). We have taken technical and organisational measures to ensure that the regulations are strictly observed by us.
Personal data is information that can be used to learn your identity. This includes information such as name, address, postal address and telephone number. Information that is not directly linked to your real identity (such as the type of browser or operating system used) is not included. The central legal basis that allows the collection and processing of personal data in certain cases is found in Art. 6 EU-DSGVO (European Data Protection Regulation).
In principle, you can use our online offer without disclosing your identity. Only when you order a product do we ask for your name and other personal information as necessary for delivery. When requesting availability or ordering programme updates, the licence name of your previous programme version is transferred, among other things, so that we can check the legitimacy of the update delivery. Further information according to DSGVO:
Contact: You can contact us directly to find out what data we hold about you.
Purpose of data storage: Execution of orders. Proof of licence, answering queries.
Duration of data storage: Order data is stored for at least 10 years, e.g. to enable updates.
Deletion: You can request the deletion of the data, however, updates are then no longer possible.
Accounting obligations: Deletion of data whose storage is mandatory cannot be requested.
Supervisory authority: Bavarian State Office for Data Protection Supervision, BayLDA.
We store your details on specially protected servers in Germany. Access to it is only possible for a few specially authorised persons who are involved in the technical and commercial support of the servers. In connection with your access, data is typically stored on our servers for one week for backup purposes, which may allow identification (for example IP address, date, time, pages viewed). No personal exploitation takes place. We reserve the right to evaluate anonymised data records for statistical purposes. Upon request, we will be happy to provide you with information about the type and scope of the data stored about you after providing written proof of your identity.
If you use a credit card when placing an order, the data entered will be transferred to our payment service provider iPayment, a division of 1&1. Concardis acts as the interface to the bank that issued the credit card.
Disclosure of personal information to third parties:
We use your personal information in the case of product orders only within Shamrock Software GmbH. We only pass them on to third parties in particularly justified cases (e.g. default of payment). Only if we are obliged to do so by law or by court order will we disclose your data to bodies entitled to receive such information.
Personal data that we receive as a result of enquiries by e-mail or by telephone are only stored temporarily for the purpose of responding. Credit card details from orders are only stored until the order is executed and then deleted; therefore, it is necessary to enter the credit card details again for a subsequent order.
We do not use “cookies” (small files on your PC containing website-specific information). The use of our offers is therefore possible without restrictions even if cookies are deactivated. For example, after you have placed an order, you can assume that a person who uses the same computer after you will not find your data pre-filled on the order page that is called up again and will also not be able to look them up as cookies in the browser configuration.
External and active content:
Persons under the age of 18 should not submit any personal data to us without the consent of their parents or legal guardians. This applies in particular to orders. We do not request personal data from children, do not collect it and do not pass it on to third parties.
Links to other websites:
Our online offer contains links to other websites. We have no influence on their content or on whether their operators comply with data protection regulations.
Questions and comments:
For questions, suggestions or comments on data protection or related topics, please contact Shamrock Software’s data protection officer using our form or by e-mail (info(at)shamrock.de).